Privacy Policy

1 Introduction

Welcome to Molytech. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in business transactions.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2 Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Register for an account or subscribe to our newsletter
• Fill out inquiry forms or contact us
• Place orders or engage in business transactions
• Participate in surveys, promotions, or events

This information may include:

• Contact Information: Name, company name, email address, phone number, postal address
• Business Information: Job title, department, industry sector, company size
• Transaction Information: Purchase orders, payment details, shipping information
• Technical Requirements: Project specifications, equipment needs, customization requests
• Communication Records: Messages, emails, chat logs, support tickets

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click-through rates, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Session data, preferences, analytics information

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and distributors
• Trade show organizers and industry associations
• Public databases and business directories
• Social media platforms (when you interact with our content)
• Credit reference agencies and fraud prevention services

3 How We Use Your Information

We use the information we collect for legitimate business purposes, including:

3.1 Service Delivery and Customer Support

• Processing and fulfilling orders and quotations
• Providing technical support and consultation
• Managing customer accounts and relationships
• Delivering customized conveyor solutions
• Coordinating installation and commissioning services

3.2 Business Operations

• Managing supply chain and logistics
• Quality control and compliance monitoring
• Financial transactions and accounting
• Contract management and legal compliance
• Risk assessment and fraud prevention

3.3 Marketing and Communications

• Sending promotional materials and product updates
• Newsletters and industry insights
• Event invitations and trade show announcements
• Market research and customer satisfaction surveys
• Personalized marketing based on your interests

3.4 Website Improvement and Analytics

• Analyzing website traffic and user behavior
• Improving website functionality and user experience
• Testing new features and services
• Troubleshooting technical issues
• Generating statistical reports and insights

4 Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests (e.g., improving services, fraud prevention)
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legal Obligations: Processing required to comply with legal or regulatory requirements

5 Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers and Business Partners

• Manufacturing partners and suppliers
• Logistics and shipping companies
• Payment processors and financial institutions
• IT service providers and cloud hosting platforms
• Marketing and analytics service providers
• Professional advisors (lawyers, accountants, consultants)

5.2 Legal and Regulatory Authorities

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Respond to government requests and regulatory inquiries
• Protect our legal rights and property
• Prevent fraud, security threats, or illegal activities
• Enforce our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

6 International Data Transfers

As an international trading company, we may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection.

When we transfer data internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with third-party service providers
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for intra-group transfers

7 Data Security

We implement comprehensive technical and organizational security measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission and storage
• Access Controls: Role-based access restrictions and authentication protocols
• Network Security: Firewalls, intrusion detection systems, and regular security audits
• Employee Training: Regular data protection and security awareness training
• Incident Response: Procedures for detecting, reporting, and responding to data breaches
• Secure Disposal: Proper deletion and destruction of data when no longer needed

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

• The nature of the information and purpose of processing
• Legal, regulatory, tax, and accounting requirements
• Contractual obligations and warranty periods
• Potential legal claims and dispute resolution needs
• Legitimate business interests and operational needs

After the retention period expires, we securely delete or anonymize your personal information.

9 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, commonly used format
• Request data portability to another service provider

9.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information (right to be forgotten)
• Request restriction of processing in certain circumstances

9.3 Objection and Withdrawal

• Object to processing based on legitimate interests
• Opt-out of direct marketing communications at any time
• Withdraw consent where processing is based on consent

9.4 Automated Decision-Making

• Object to automated decision-making and profiling
• Request human review of automated decisions

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframes required by applicable law.

10 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Collect anonymous usage data for analytics
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing for targeted advertising

10.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information, please refer to our Cookie Policy.

11 Third-Party Links and Services

Our website may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12 Children's Privacy

Our services are intended for business and commercial use only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15 Complaints and Regulatory Authority

If you are located in the EEA and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

You can find contact information for EEA data protection authorities here: https://edpb.europa.eu/about-edpb/board/members_en